SERVICES
STANDARDIZED PRACTICES. UNRIVALLED RESULTS.

Our staff is continually trained on the latest industry trends and products in order to deliver a wide variety of first-class services. Through our wide-reaching capabilities we offer technology solutions entirely tailored to your needs.

Consultation

To create personalized technology solutions for you, we need to know as much as we can about you. All of our projects begin with a thorough needs analysis. After asking a variety of questions to ascertain your needs and performance expectations, we'll advise you on the products and solutions that make the most sense for your lifestyle or business in Indianapolis. We'll cover your space room-by-room, in many cases doing a physical walk-through, to better understand how you use each room and the ways you could integrate technology for added comfort and efficiency.

Project Specification

Once we've undergone that original needs analysis, we'll document it to include your specific budget qualifications and performance expectations. The initial design proposal outlines the subsystems you want to include in your Zionsville, IN home in an easy-to-follow room by room format. We go in-depth to outline the features and functionality for each room when it comes to lighting, audio/video and networking. For example, we’ll document which rooms should have Wi-Fi coverage and the different motorized shades models you may want to include in each. After presenting the project specification, we’ll integrate any of your feedback before proceeding to the project design.

Design & Engineering

We take the approved project specifications and interpret them with exacting detail to match all of the capabilities and functionality you expect in your Indiana home. At this stage we’ll outline hardware model numbers and prices as well as all the labor needed to execute the job. Backed with Computed Aided Design (CAD) technology and project drawings, our engineering team crafts a comprehensive plan for all technicians and trade partners to follow. These include vital information on low-voltage wiring, looping and grouping of lighting loads, engineering schematics, rack elevations and keypad specifications.

Lighting Design

The goal of a professional lighting design is to achieve the right mood in each room of your Indianapolis, IN property. It all starts with that initial needs intake to find out what activities you want to accomplish. Then it’s up to our experts to craft a layered lighting design by selecting the right fixtures and loads. For example, we’ll use ceiling fixtures for overhead lighting, sconces for accent lighting and down lighting in cabinets or tables for specific tasks. We then group your fixtures within dedicated loads for greater lighting control. For example, an “Artwork” load controls all the fixtures geared at showing off the pieces of art in a specific room from one switch or dimmer.

System Documentation

Extensive documentation in the form of CAD designs and project drawings results in a streamlined and transparent construction and installation process that lets us stay within schedule. This documentation serves as a vital tool for our technicians to use to ensure the end result includes all the capabilities and functionalities you wanted. Our project documentation will include all low-voltage wiring requirements, device locations, power specifications, rack elevations and schematic level engineering. We share this documentation with you as well as any property managers, architects or designers involved in the process.

Project Management

Coordinating the completion of our smart technology projects requires active project management from our staff to ensure protocols are met, design plans are followed and that any as-built documentation is updated whenever new work orders or changes occur. Since different groups may be working on security, audio/video and lighting subsystems separately it’s important to have a dedicated project manager in charge of bringing them all together. Our project managers oversee and communicate with technicians, contractors and subcontractors to ensure they’re following the project design and staying within schedule.

Implementation

After the engineering plans are complete, it’s time for the installation to take place. We start with the initial conduit, low-voltage wiring and enclosures. Then our team will install all equipment including displays, keypads and speakers as laid in the original plans. Our staff has multiple certifications needed to know the unique installation requirements for all our manufacturers. They follow the exact design approved by you or your team to deliver an intuitive and reliable system that matches your performance expectations.

Setup & Configuration

Once a system is physically installed, proper setup and configuration are performed. Optimizing the performance of your system is a standard part of every Premier installation. Whether it’s the security alarm system, camera surveillance, door intercom, lighting system, climate controls, or audio & video systems, we make sure that all the settings are configured correctly, and that all the equipment is setup properly. Our goal is to make the system functional, reliable, and easy to use.

While many companies may simply hang a TV on the wall, or connect a streaming audio player, Premier technicians are factory trained and certified to provide proper audio and video calibration. We’ll setup all your personal apps such as Netflix, Disney+, Pandora, and more. We color balance the TV, and adjust proper brightness and contrast settings for each different display and environment. This is just one example of how a system installed by Premier professionals provides the most value.

Personalization

The icing on the cake at the end of a client project, is the opportunity to personalize their new control system. Taking into consideration their family makeup, any potential children and their age(s), their daily schedule/routine, and an interview process that we have with them, allows us to build and design a system around their lifestyle. Our goal is to ultimately make the system simple to use, intuitive and reliable. In addition, the added efﬁciencies and security make an integrated home an essential part of a modern-day home.

System Orientation & Training

Our primary goal is to empower our clients by providing reliable and easy to use technology based systems that enhance our customers lifestyles in their space. When each system is 100% complete, we provide a thorough system overview and orientation. We start with a walk-through of the physical installation including identifying the installed systems, equipment racks and enclosures. We provide information regarding how Premier has documented the system installation to aid in future updates and service, and we review necessary warranty information.

Next, we work together with you to load and setup the apps that you’ll use on your mobile devices. We share applicable usernames and passwords that were used in the setup process, any of which can be changed at this time to ensure your comfort and security. We provide a demonstration of generally how to operate the various subsystems including the alarm system, cameras, lighting, shades, entertainment, and other features and benefits of the installed systems. We close the initial orientation and training with expectations regarding future service and support as needed.

System Monitoring

Our technicians can actively monitor all your network and IP-connected devices from a remote connection. From a centralized performance dashboard, they can immediately gauge the status of all the devices in your Zionsville, IN home or business. They will see a real-time update on lighting, climate, security and network and know immediately if there are issues that need to be resolved. Just as important, they’ll automatically download any new software upgrades or patches. As part of your system monitoring, we’ll also conduct regular network performance tests since latency is often a cause for performance issues.

Maintenance & Support

We offer world-class service for all our projects in the form of ongoing maintenance and support to resolve any issues quickly and efficiently. All technology experiences some wear and tear, so we constantly fine-tune your system to ensure it meets all your performance and functionality standards. We offer service plans tailored to your project which include 24/7 remote system management, tech support, priority response time and yearly on-site tech reviews. We’ll also serve as your technology advisor and let you know when we hear of new technology that may enhance your system performance.