.1 Discovery Process:
The project always begins with a discovery process, where we listen to our client's needs and desires. Our preliminary interviews are relaxed yet specific, as we endeavor to balance your desires with the realities of technological trends, budget constraints and built-in obsolescence. Take advantage of our Lifestyle Showroom, where you can "test drive" solutions and explore options with one of Premier's customer representatives. The demonstrations are relevant and educational, and can help to define the desired scope-of-work and project budget.
.2 System Design:
Now that pertinent information has been gathered, a detailed report can be developed in accordance to these plans. We put our system design team to work to define all aspects of the project functionality for each room or area. An extensive set of project drawings are created that show graphically where all hardware and pre-wire drops will be located. In addition all hardware and labor is defined with exacting detail. We'll meet with you to deliver this information for your review, feedback and ultimate approval.
After a client has signed off on the system design and project price, our engineering team will plan and produce documents and drawings for the installation of the technical solutions to not only meet the client's needs, but ensure reliability and ease of use. These documents include relevant wiring lists, system schematics, flowcharts, elevations, and more. A complete engineering documentation package will be presented to the client at the completion of the project.
.4 Implementation Process:
Once rough and trim phase engineering documentation is complete, we are ready to install the infrastructure such as conduit, low voltage and electrical wiring, lighting fixtures, and enclosures. Next, we purchase all audio/video, security, network and automation equipment and assemble as appropriate in our office or at the job site. Our job is only complete when you are 100% satisfied with the finished product. The length of time for this phase is dependent upon the time frame of construction. Once system installation is complete, all engineering documentation is updated to an as-built state.
.5 Service & Support:
An electronic backup of the complete set of as-built documentation is archived for every client at the final project sign-off. We strive to make every client a client for life. By archiving as-built documentation and programming source code for our clients, we ensure that the investment they have made into their home is well protected and may be serviced for life with accuracy and diligence. We honor all manufacturer warranties plus a 12 month workmanship warranty. Through our "Managed Services" platform we offer remote system monitoring, extended warranties, and tiered maintenance and service contracts. Remote monitoring is a cost effective method to keep an eye on systems, while remote access provides the convenince of immediate system diagnosis without rolling a truck. In many cases, with such services, we can even provide system updates remotely. Of course, when the need arises, our talented team of service technicians are available for dispatch.